Top Technologies Transforming Customer Service Today
Customer service is at the heart of any successful business, and as customer expectations continue to rise, companies need strategies and tools that keep pace. Today, more than half of customers (55%) prefer self-service options over speaking to a representative. Technology offers countless opportunities to improve customer experience—boosting efficiency, personalizing interactions, and ultimately increasing satisfaction. […]
Data Breach Survival Guide: Quick Tips for Effective Damage Control
Data breaches are an unfortunate reality for businesses of all sizes. When one occurs, a company’s response can significantly impact its reputation, financial stability, and legal standing. With the average cost of a data breach reaching $4.88 million, every minute counts in damage control. This article walks you through essential steps for effective response and […]
What are Managed Services? Do I Need an MSP?
You need IT support, but do you need Managed Services? It can save you money and increase your security!